Recent Posts

How Restoration Experts at SERVPRO® of Greenville Handle Water Damage

9/19/2022 (Permalink)

Water floods around a house. Water damage can be devastating, but restoring your home afterward shouldn't be. Call SERVPRO® of Greenville to take care of your home or business.

Water damage is different from other disasters because it is unpredictable. With natural disasters, you only have to deal with the unpredictability of outside forces. But with water damage, you never know when a flood could occur, when a pipe might burst inside your wall, or when a supply line running to your refrigerator could fail.  Two sets of variables can double the frustration. 

If you are one of the 14,000 unfortunate homeowners who will deal with water damage today, take a deep breath and click the help link at the bottom. Here's how SERVPRO can handle your water emergency:

Emergency Contact: Rest easy; you’ve already got an expert on the line. Just answer a few questions to help us understand what’s going on, and we’ll set a time to get on site.

Inspection and Water Damage Assessment: The next step is getting boots on your property and eyes on the damage. We’ll get a feel and put a plan together, and we’ll make you aware of any potential perils stemming from the damage.

Water Removal: Your SERVPRO team brings knowledge to the table and pumps to the scene, and we’ll use them both to get rid of the offensive water that’s got your life upside down. You’ll lose count of how many gallons we’re able to extract.

Damaged Material Removal: Restoration is our priority, but some things may not be able to be saved. We’ll carry those things off and leave the rest of the space in a better situation to get dry.

Cleaning, Sanitizing, and Deodorization: Water that invades your home can stain, sour and flat-out stink. We’ve got customized cleaners and techniques to get rid of all of it.

Drying: Our next big priority is getting the place dried out before mold decides on becoming an unwanted roommate. We’ll use specialized HEPA vacuums and other equipment to strip every surface of excess dampness.

Monitoring: What we start, we’ll manage. Every day you’ll be seeing and hearing from us on the status of the restoration, and if adjustments need to be made, we’ll be right there on top of things.

Repairs and Construction: Now for our last trick, we’ll make your home look Like It Never Even Happened®. We’ll go to whatever lengths are necessary to repair, restore or reconstruct your damaged areas so that you’ll barely even remember we came when we're finished.

Give us a call for all of your restoration and remediation needs at 252-329-7205.

Excess Moisture in The Air Can Damage Your Greenville, NC Home.

9/9/2022 (Permalink)

A toilet overflowed, causing water damage to a bathroom. Toilets, dishwashers, and refrigerators are all fairly common sources of water damage. Be sure to inspect them regularly!

Even if your home has never been flooded, excess moisture may still be wearing down its materials and creating ever-costlier damage to your property. A significant proportion of SERVPRO's water removal requests are for more moderate, subtle examples of water and moisture wreaking havoc in a home. Cases like these are some of the most common water removal projects we take on:

Excess Humidity

When a home's atmosphere is too humid because of excess water intrusion, airborne water droplets can start to cause damage to metals, wood, certain finishes, fabrics, and other materials common in American homes. Long periods of exposure to humid conditions can encourage mold growth in fabrics and building materials. During standard water remediation techniques, we remove standing water first by pumping and extracting, then reduce the relative humidity in the air and the moisture content of materials by deploying air movers and dehumidifiers. This dehumidification process also improves overall indoor air quality (IAQ). SERVPRO offers various types of equipment such as low grain refrigerant (LGR) and silica gel-based (desiccant) dehumidifiers. 

Appliance Malfunctions

Even the most stalwart appliances can malfunction on occasion, and objects that use large volumes of water in their normal operation are susceptible to flooding or dampening the area around them. Even if no standing water is created, small mishaps can still saturate porous materials and cause long-term damage if the cause of dampness is not addressed, and a proper water restoration procedure is conducted.

Leaks

Leaks and drips in other areas in your home can also develop into problems significant enough to warrant a full water removal effort. Even small leaks that are left unrepaired for an extended period can allow the water to seep deep into materials to create a soaked, mold-vulnerable area, often hidden behind walls or beneath flooring materials.

SERVPRO of Greenville provides water removal solutions for almost any water or flood problem you may have. For fast, 24/7 service, give us a call at 252-329-7205.

Protect Your Family: Five Steps For Fire Safety

8/19/2022 (Permalink)

A father and child standing together infront of a tree. Keeping your family safe is a top priority. Let preventative steps like these assist you.

While you likely take steps to prevent fires in your Greenville home, sometimes things happen that are out of our control. In those instances, you need to already have a plan in place. Here are five things you can do to be ready should there be a fire in your home:

1. Maintain your smoke alarms properly. This includes making sure your smoke alarms are in the proper places, have fresh batteries, and are tested at least once a month to make sure they are ready to alert you in case of danger.

2. Ensure you have an exit plan. Develop an exit strategy with your family. Keep in mind that you should have at least two exit options so that if a fire is blocking one, there is another option for everyone to use. Make sure everyone in your household knows these exits like the backs of their hands.

3. Have emergency contacts. Picking an emergency contact is vital to ensure the safety of your entire family, especially if a family member were to get separated. Make sure that your kids especially memorize the phone number of a neighbor, or a family member who lives close to ensure that they have a safe place to go.

4. Practice. Practice makes perfect when it comes to fire safety. During a real fire, emotions or panic can make it difficult to think. You should run drills every four to six months, so that, in the event of a fire, everyone knows what to do like second nature, despite the emotions and panic.

5. Calling 911. Make sure everyone in the family knows to call 911 and can recite their address so the first responders can get there as soon as possible.

Of course, if there is a need for assistance after a fire occurs, leading experts such as those at SERVPRO of Greenville can help get your life back in order.

Stay Safe During Storms!

8/19/2022 (Permalink)

A large storm looms over a town. Storms are unavoidable, but taking a few steps of precaution can avoid most of the risks!

We've had quite a rainy and stormy summer, and with these storms comes the risk of personal and property damage. Keeping yourself and your loved ones safe during a storm is the top priority, so here are a few tips to keep in mind:

Get inside! Be it inside your home or the home of a trusted neighbor, staying outside during a storm exposes you to many risk factors. If you’re away, seek shelter at a local business, or a public restroom. Public restrooms in parks are typically built to be stormproof. Should there be no other options, shelter in your car to reduce risk and stay dry as you wait out the storm.

Stay away from windows. The safest place to be during a storm is a basement. Unfortunately, many houses in the south don’t have basements. As such, centralized bathrooms are a great alternative.

Try to stay away from appliances. Showering or talking on a wired phone is especially dangerous during a storm. Lightning can travel through plumbing fixtures or home wiring; to that end, try to avoid using your washer and dryer during a storm. Lightning strikes can cause those appliances to short and catch fire.

Once the storm has passed, be cautious when walking around, especially outside. Be alert for down powerlines and tree branches. If you smell gas, be sure to contact authorities immediately. Storms can be scary to witness but following these steps can help to put your mind at ease during the next one. If you find that a storm has caused damage, call SERVPRO of Greenville today and let the experts take care of it!

How Water Remediation Professionals Test For Moisture

8/15/2022 (Permalink)

A moisture meter is used to evaluate how much water is present in a floor. SERVPRO has the expertise and equipment and specialized sensors to mitigate water damage of any size.

A leaking refrigerator/freezer in your home can happen for several reasons. If the defrost drain freezes, the water overflows the drain trough and drips down to the bottom compartment, eventually leaking onto the floor. The water tank assembly can also begin leaking. These leaks can be challenging to find, but a leaking tank requires replacement. Also, if you have a water dispenser and ice maker, the inlet valve can become loose or cracked, allowing water to leak.

SERVPRO can restore water-damaged Greenville homes. We have all the right tools for this, and our staff has been specially trained and certified.

When your home has suffered water damage, our goal is to return all the affected materials to their normal moisture content levels. We use moisture meters to find the actual moisture content of different materials to help us determine if your structure is dry. Penetrating moisture meters have probes to test inside wall cavities and underneath the flooring. Penetrating meters also test separate layers. Non-penetrating meters have sensors that do readings when placed on the surface of materials.

SERVPRO technicians must use the moisture meters properly. We ensure that the meter we are using is set to the surface we are testing. A moisture meter set for drywall, for example, does not accurately read moisture content in wood materials. The relative scale is used to determine readings for non-wood materials and the wood scale to determine readings for wood. If possible, we can establish a baseline of moisture content from material from an unaffected area of the structure.

We also use thermo-hygrometers to measure both the relative humidity and temperature. We let the meter adapt to air conditions in the room before taking the reading, then in conjunction with a psychrometric calculator or chart to figure out the specific humidity. Readings of air for four areas are used, including the areas unaffected, the areas affected by moisture outside the home, and the exhaust being processed through the dehumidifier into the affected area.

SERVPRO of Greenville has the tools to ensure that your home is thoroughly dry again after cleaning up the water damage. Contact us at (252)-329-7205.

SERVPRO Technicians Are Certified And Ready To Help

6/16/2022 (Permalink)

A woman reading a book. Our technicians study hard to master the training fundamentals set by the IICRC.

SERVPRO of Bath is IICRC certified in a variety of categories. One of the most important is water restoration.

IICRC stands for the “Institute of Inspection Cleaning and Restoration Certification.” They are the institution that sets the standards for the entire cleaning and restoration industry.

Our technicians study IICRC standards and practices in a variety of crucial fields: water restoration, mold remediation, carpet cleaning, and fire restoration, just to name a few. 

What is a WRT?

WRT stands for water damage restoration technician. 

The IICRC states "the Water Damage Restoration Technician course is designed to teach restoration personnel that performs remediation work to give them a better concept for water damage, its effects, and techniques for drying of structures." 

In other words, those proficient enough to pass IICRC standards have been given the knowledge and tactics necessary to handle commercial and residential properties. 

Once this certification is met, many aim for the ASD certification. ASD stands for applied structural drying. Before you can take the ASD course, you must be WRT certified. It can function as a sort of “next level” to the WRT certification and ensures health and safety measures will be taken for all exposed to the work environment.

Being WRT certified means our technician, project manager, or crew chief is certified to take care of your water damage, no matter if it's in your living room or your retail store!

If you suffer a commercial or residential disaster and need to clean up call us and we will clean with care and can be your single source for all your clean-up needs.

SERVPRO of Bath is a proud provider of service to our community. We're “Here to Help” 24/7 at (252) 923-0213.

Choose The Right Tools For The Job

6/13/2022 (Permalink)

An assortment of tools piled up. Having the right tools means nothing without knowing which is correct for the job. That's where training and expertise can make all the difference!

Equipped to Handle Your Commercial Needs

SERVPRO of Greenville understands that using the proper equipment makes a measurable difference in reducing claims loss expenses and long-term frustrations. When time is of the essence, technology and equipment must be counted on to perform reliably and effectively. Our professionals will answer your call with fast action, exceptional equipment, and expert training. Having the right tools for the job is vital to timely and effective mitigation. Our water damage professionals’ thorough understanding of how to dry a structure and personal property could be the difference between a temporary inconvenience and a long-term hassle.

Psychrometrics

Psychrometry is the study of air and its properties. The properties of temperature, humidity, vapor pressure, and dew point are measured to evaluate air conditions within a structure. This enables a SERVPRO Professional to create the proper conditions for more efficient and effective drying.

Analyzing air conditions may seem somewhat less important after having a leak run across multiple rooms. However, water can damage materials in two ways: first, by absorption through direct contact with water; and second, by absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process.

Restoration professionals must establish an environment favorable for drying. The restoration professional must also understand how to manipulate temperature and humidity levels to produce optimum drying conditions, without causing secondary damages through improper drying processes. Call SERVPRO of Greenville to get trained experts to handle your commercial business mitigation and restoration needs.

Common Sources of Mold

6/10/2022 (Permalink)

A loaf of bread covered in various types of mold. There are many types of mold, coming in a variety of colors and appearences.

Five Places Where Mold Grows

One big aspect of mold prevention is early detection. Although it is impossible to completely eliminate the possibility of fungal intruders in Greenville, NC, uncovering growths that have recently begun to develop grants you an opportunity to stop infestations from worsening. Here are five locations within your office that should be checked regularly.

  1. HVAC Drain Pans
    Air conditioning pans are located near your temperature control system’s cooling coils. The sweat that develops as air moves through the coils drips into the pan. When flow rates become too high, the collected condensation can overflow. This runoff sometimes soaks ductwork, making mold a possibility.
  2. Ducts
    Air moving through ductwork contains heavy moisture. When this buildup condenses, it gets absorbed into duct linings. Besides checking for growths, ensure that your system’s airflow rates are optimal as an additional form of mold prevention.
  3. Ceilings
    Because they tend to be porous, mold sometimes grows in ceiling tiles. Those adjacent to HVAC system vents are particularly vulnerable. Mold in ceilings can also result from roof leaks. When this happens, the eventual water damagegives good reason for hiring an expert roofing repair team. Such professionals are also typically capable of safely removing mold growth.
  4. Carpeting
    Carpets are susceptible to spills, floods, and leaks. Look underneath yours to determine whether dampness exists. A wet vacuum should be employed when water is discovered. Follow this step with a good steam cleaning. Fans and dehumidifiers may also be used to accelerate the process.
  5. Wallboard
    Flooding, groundwater and mechanical system leaks are common causes of damp wallboard. Get rid of compromised wallboard by cutting at least 20 inches above the water’s high point. Make certain that all wall and ceiling cavities are thoroughly dried before installing a fresh set. An important part of mold prevention is rapid discovery. Halt the progress of fungal invasions by regularly checking your building’s most common trouble spots.

Mold can be a stressful invader in your home or business. Call a reputable mold inspection specialist if you have any doubts or concerns.

Flood Insurance Claim Guide

5/26/2022 (Permalink)

A sign asking many questions. There are many components to a flood claim; follow this guide and don't get overwhelmed by the process!

Floods can cause devastating damage to homes. One of the first steps to restoring your property after a flood is to consider filing a flood claim.

Flood Insurance Claim Guide

Filling a claim for flood damage is done in multiple steps:

  1. Contact the Insurance Company

The first thing to do is contact your insurance company. Most homeowners’ insurance does not cover flood damage, so your flood insurance might be with a different insurance company than your homeowner's insurance. If you aren't sure who your insurance carrier is, you can call the National Flood Insurance Program Call Center at 1-800-427-4661 to find out.

  1. Provide Information

Your insurance company will need several pieces of information. This may include your policy number, a phone number, and an email address where your insurance company can contact you. You’ll need the name of your mortgage company if you have one as well. If you don't know all this information, your insurance or claims agent may be able to look it up for you.

  1. Document Your Damage

It usually takes 24-48 hours for an insurance company to assign an adjuster. However, if flooding is widespread, it could take longer. While you are waiting, take photos and videos of any visible damage to your property, as well as flood lines on the outside and inside of structures. Photograph the make, model, and any serial numbers available for electronics and appliances. Remember, safety first; do not enter flooded areas or structures until they have been declared safe by a professional or emergency responder.

  1. Discard Flood Damaged Items That Are Unsafe

After you take photos and keep samples of materials such as pieces of carpet, flooring, drapes, or wallpaper, throw away flood-damaged items that are unsafe to keep. Such a list includes perishable foods, cushions, clothing, and pillows.

  1. Contact Repair Services

If the electrical, HVAC, or water systems of your home are damaged, contact repair services to line up potential solutions. Chances are good that if you are having issues, many others in your area are as well. Be sure to talk to your insurance company about your flood claim before you sign any contracts. This is also a good time to schedule a flood remediation company in Washington, NC, to begin drying and cleaning your damaged home.

  1. Meet the Adjuster

When the insurance adjuster arrives, ask to see the adjuster's Flood Control Number card and other official identification. This protects you against scammers who may be posing as insurance adjusters. Review the adjuster's written report and estimate for any errors. A legitimate insurance adjuster will not ask you to pay your deductible, charge you a fee or ask for money for any other reason.

  1. Payment and Repairs

Once the insurance company receives the adjuster's report and estimate, it will review the report, along with any documentation you have provided, to establish the value of your claim. If you disagree with the value the insurance company determines, you may need to submit additional supporting documentation to prove your claim. Once a settlement is reached, the insurance company will issue you a check and you can use the money to make repairs.

The flood claim process can be lengthy, particularly if there are many people in your area with damaged property. The faster you get the process started, the sooner you can expect to receive payment.

Understanding the Fire Mitigation Process

5/26/2022 (Permalink)

Pieces of a puzzle that each have terms of a process written on them. Like all good processes, many things must come together to make the most of a situation.

What to Expect After a Fire

1. Assessment

The first thing specialists must do is get a clear picture of the extent of the damage. They walk through your home, making note of fire, water, and smoke damage that needs to be mitigated. At the end of this visit, they compile an itemized list of tasks and can try to formulate a general cost and timeline for the work needed.

2. Removal
Before technicians can repair salvageable items, they must remove everything that needs to be thrown out. Even if something can be saved, it still needs to be removed so that they can work on repairs. Personal belongings must be removed and either set aside for cleaning or discarded.

3. Cleaning

After all destroyed materials have been removed, a thorough cleaning is in order. A big part of fire restoration is cleaning not only the soot and smoke left by the fire but also the water damage that happened from the fire being put out. Every surface must be disinfected before new materials can be brought in.

4. Restoration

Once damage cleaning is done, technicians can build on the existing structure to restore your property. New drywall can be added and painted to match the rest of the area. New tile and flooring can be installed. Finally, items that were able to be restored can be moved back into the space.

A home fire may cause a lot of damage, but most homes can be repaired to preloss conditions. The fire restoration process starts with assessment and mitigation. Then, technicians take the steps necessary to return your home to all of its former glory.